Frequently Asked Questions

Everything you need to know about shopping with Lama Retail

What are your shipping rates and delivery times?

We offer standard shipping globally. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to be eligible for a full refund.

Which payment methods do you accept?

Lama Retail accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are my personal details secure?

Yes, we use industry-standard SSL encryption to protect your data. We never store your full credit card information on our servers.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order moves to our fulfillment phase and can no longer be changed.