Returns & Exchanges

At Lama Retail, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

3

Affix Shipping Label

Download and print the prepaid shipping label provided through our portal and attach it clearly to the outside of your return package.

4

Drop Off and Refund

Drop your package at any authorized courier location; once received and inspected, we will issue a refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing